Accessing Government Services in Turkey with e-Devlet: A Complete Guide

The e-Devlet (e-Government) system in Turkey is an online platform that allows citizens to access a wide range of government services and information electronically. The system was designed to improve the efficiency and transparency of government services, as well as to make it easier for citizens to interact with the government.

To access the e-Devlet system, you need to have an e-Devlet password. This password is used to log in to the system and access the various services it offers.

There are several ways to obtain an e-Devlet password: Online: the official e-Devlet website is www.turkiye.gov.tr. You cannot create a first password there just by entering your personal details. Turkish citizens can log in through the internet banking of a participating bank, a mobile signature or an e-signature and then set a password. Foreigners normally get their first password at a PTT branch (see below).

In person: You can also obtain an e-Devlet password in person at a PTT branch. Turkish citizens bring their ID card. Foreigners aged 15 or over need a foreign identity number (it starts with 99) and must bring their valid residence permit or work permit card; a passport alone is not enough. PTT charges a small fee for the password envelope. Foreigners who forget their password may need to go to PTT again for a new one. Turkish citizens abroad can also request a password at a Turkish consulate; foreigners get theirs at a PTT branch in Turkey with their residence permit or foreign identity number.

Mobile app: once you have a password or another login method, you can use the official e-Devlet Kapısı mobile app for iOS and Android to access the same services from your phone or tablet. Download it only from the official app stores.

Once you have an e-Devlet password, you can use the system to access a wide range of services, including: Payments: You can use the e-Devlet system to pay some taxes, fees and fines online.

Applying for services: The e-Devlet system allows you to apply for a variety of services and documents online, such as appointments for passports and driving licences, or official documents. Foreigners with a residence permit can, for example, see their registered address and get an address document (yerleşim yeri belgesi), check their social security (SGK) and tax records, and book state hospital appointments.

Accessing government information: The e-Devlet system provides a wealth of information on government services and policies, as well as news and updates from various government agencies.

Communicating with government agencies: The e-Devlet system allows you to contact government agencies directly and receive responses online. You can also use the system to track the progress of your inquiries and requests.

Overall, the e-Devlet system is a convenient and efficient way to access government services and information in Turkey. By obtaining an e-Devlet password and using the system, you can easily interact with the government and take advantage of the various services it offers.

Checked in October 2026. Services and login methods change, so confirm them on turkiye.gov.tr or at a PTT branch.